I received a defective item from TYKA Sports. How do I get it replaced? OR I received an incorrect order. What can I do ?
1. Notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team at myteam@TYKA.com or call us on +91-181-5006935/ +91-181-5006929.
2. Book a shipping pickup with us, and ensure that the product is picked up from your premises by our courier partner within 15 days. To book a shipping pickup, schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, a charge of ₹ 100 for each attempt will still be applicable, payable by you at the time of delivery of the replacement.
3. Ensure the product is returned to us:
with the customer invoice;
with all original packaging and accessories, including the box, manufacturer's packaging (if any), dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered;
in an unused condition
As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out.
4. In the event that a replacement is not available in stock, we will offer you store credit or a full refund.
5. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund via the card used for payment.
6. If the product received by us does not meet the specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are willing to bear shipping expenses.
7. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse, we will not replace it but can arrange for store credit with TYKA Sports, which you can use with us within a period of 6 months.
8. You can seek a replacement for the entire purchase or part (s) of the purchase.